Benham and Reeves provide a professional lettings service to tenants. If you are looking to rent a property in
London, our well trained lettings staff will do their best to make everything as
hassle-free as possible, from helping you find the ideal apartment or house in the right
location to organising all the legal documents and get you moving into your new home as quickly
as possible. And of course, you'll be reassured to know that you're in safe hands – we are
founder members of, ARLA Propertymark (the Association of Residential Letting Agents) , The
Property Ombudsman and the Tenancy Deposit Scheme.
Finding the Right Property
We will show you the best and widest selection of rental properties across London's best
residential locations, many of which are exclusively managed by us. You can register
with us by simply calling any of our lettings branches or alternatively, register for email alerts of
new properties as soon as they become available.
Finding a home
Our website, www.benhams.com is exceptionally
straightforward, with detailed property information and an easy-to-use search
function. If you'd like to visit a property, just call us and one of our
experienced team will accompany you to the property at a time that is
convenient for you.
Expressing an interest in a property
Once you have decided on a property that you'd like to rent, we will then put forward a proposal
with the full details of your offer to the landlord. When the rent and terms and conditions have
been agreed, you will be asked to pay a deposit to hold the property (which for ease can be made
by credit card), we will then apply for your references and prepare a tenancy agreement.
Holding Deposit
Once an offer has been agreed, we will ask you to pay a holding deposit of one weeks' rent. Once
the tenancy starts, that money will be put towards the initial payment.
The purpose of the holding deposit is to:
- Confirm your seriousness to proceed (that you are willing to move into the property on an
agreed date)
- Enable us to proceed with references
- Enable us to take the property off of our availability list
Identification Required Under UK Money Laundering Legislation
Under UK Money Laundering Legislation, we have a legal duty to confirm the identity of all
parties. We will ask you to provide a copy of your passport or driving licence (with photograph)
and a copy of a recent utility bill. If you are unable to provide one of these, please contact us for a list of
alternative forms of identification.
References
Before you are offered a tenancy, we will obtain credit, employer and bank references for all
tenants through a professional reference agency.
Tenancy
Period of tenancy: the rental contract is usually between one and five years.
Types of tenancy: the Tenancy Agreement will cover all the terms negotiated and agreed through
Benham and Reeves Lettings on behalf of you and the landlord. This includes the legal
responsibilities of each party. Once drawn up, the contract is then signed by each party and
exchanged.
Assured Shorthold Tenancy (AST): most tenancies are ASTs, where the rent is under £100,000 a year
and/or the tenant is an individual and not a company.
Contractual Tenancy: if the rent exceeds £100,000 a year or if the tenant is a company, a
contractual tenancy will be used.
Rent
Rent is usually payable monthly or quarterly, in advance.
Note one month is not simply 4 weeks, but is 52 weeks divided by 12 months. So £100 per week
would be £433.33 per month.
After the first payment, you MUST make all future payments by Standing Order. You will need to
complete a Standing Order Mandate before moving in. Generally, the money will leave your bank
account three days before the rental due date so that it reaches ours or the landlord's account
on the due date.
Deposit
In addition to the first period’s rent, you must provide a deposit equivalent to six weeks'
rental. This is held by us until the end of the tenancy against dilapidations. It cannot be
offset against the last month's rent. The deposit is held by us in a designated client deposit
account and will be returned to you at the end of the tenancy, subject to the terms of your
tenancy agreement and the inventory check-out report. For your complete peace of mind, and in
line with current legislation, we register all deposits on Assured Shorthold Tenancies,
immediately after the tenancy starts, under the Government guidelines and regulations of The
Dispute Service (TDS).
Did You Know…?
- We are one of central London’s oldest independently owned estate agents with over 60 years’
experience in residential lettings and sales.
- We also have a strong international network, with offices in China, Hong
Kong SAR, India, Indonesia, Malaysia, Middle East, Pakistan, Qatar, Singapore, South Africa,
Thailand and Turkey.
- We also offer short lets and serviced apartments for stays of one week or more.
- We find homes for executives from many FTSE and Fortune 500 companies.
When you leave one of our properties, a check-out is carried out and once the keys have been
returned, the property has been completely cleaned and we have received instructions from the
landlord, we will arrange for the money to be credited to your bank account, minus any agreed
deductions. This usually takes around 10 working days but no more than 28 days.
Inventory check-in and check-out procedures
A full inventory will be prepared just before you move into the property which
records the condition of the property and all the contents. A copy is supplied
to both you and the landlord. When you receive the inventory, it is important to
check the document fully. This prevents disputes at the end of the tenancy. The
landlord pays for the cost of the inventory.
Just before the keys are handed over, an independent inventory clerk will check
you into the property, going through the inventory in detail checking everything
is correctly recorded and hand over the keys. This is paid by the Landlord.
At the end of the tenancy, a check-out report is prepared by an independent
inventory clerk to note any changes from the start – this allows deductions to
be assessed if any. This will be paid by the Landlord.
Keys
You will be handed two sets of keys at the start of the tenancy. If we are
managing the property, we will hold one set in our secure key system in case of
emergencies.
Utilities
You are responsible for paying all utility charges and telephone bills. You must transfer all
gas, electricity, water and telephone accounts into your name at the start of the tenancy and
provide meter readings to the relevant companies.
At the end of the tenancy, you must inform the relevant companies that you are leaving and
provide meter readings. While we endeavour to advise all the Utility Companies, they require
confirmation from you.
Council tax
Council tax is not included in your rent. You must contact the Local Authority at the start of
the tenancy to inform them that you will be living in the property. We can supply you with a
list of council tax charges for various London boroughs. If you are the sole occupier, a student
or diplomat, you are entitled to a discount or in some cases free council tax.
Telephone
If you would like to discuss arranging a telephone connection with British Telecom, dial 150 from
a BT landline or 0800 400 400 to speak to BT Customer Services. If you are calling from
overseas, dial your own international operator who will connect you to the UK's international
operator. Ask for British Telecom Customer Services.
TV licence
You must be covered by a valid TV licence whether you watch or record TV programmes, as they are
being shown originally on TV. It makes no difference what equipment you use – whether it's a
laptop, PC, mobile phone, digital box, DVD recorder or a TV set – you still need a licence. You
are responsible for paying the TV licence, regardless of who owns the TV set. For more
information, go to www.tvlicensing.co.uk
Property management
If you rent a property that is also managed by us, you can rest assured that we have reliable
contractors on hand 24/7 if there is a problem - our maintenance and repair service is just a
phone call away. You will be supplied with relevant people just before you move in.
Tenant's checklist
When you start a new tenancy, don't forget the following:
- Initial rental payment (NB – one calendar month is calculated as the rent per week x 52,
divided by 12 months
- Deposit (6 weeks' rent)
- Tenancy Agreement and credit check fees
- Monies must be paid in cleared funds – ie banker's draft or direct bank transfer
- Completed and signed standing order form
- Passport/driving licence
If you follow our guide, you can rest assured that all you need to do now is sit back and enjoy
your new home, confident that Benham and Reeves is on hand to provide advice and support
throughout your tenancy.
And finally...
If you're happy with the service you've received from Benham and Reeves then why not recommend us
to a friend? In return for recommending us to a friend or colleague who rents a property from
us, we will reward you with vouchers as soon as your friend has moved in to one of our
properties. Of course you need to advise us that you are referring somebody to us so we can
ensure you receive your vouchers.
To contact your nearest Benham and Reeves branch click here